Returns & refunds

14-day guarantee

If the product doesn't satisfy you, you can return it within 14 days of receipt, even if opened, for a full refund.

How to proceed

1. Email info@biogeabravo.com with your order number
2. Receive a prepaid return label (free for defective products)
3. Ship the product back
4. You'll be refunded within 5 business days of receipt

Defective products

For damaged or defective items, contact us within 48 hours of receipt with a photo. Immediate replacement or refund.